1. Cancellation Policy

Order Cancellation:

• Orders can be cancelled within 24 hours of placement.
• To cancel your order, please contact us at cheekandchin1@gmail.com or +92 300 1008241 with your order details.
• If the order has already been shipped, it cannot be cancelled.

2. Return Policy

Eligibility:

• Items must be returned within 14 days of receipt.
• Products must be unused, unopened, and in their original packaging.
• Returns are only accepted for products purchased directly from Cheek and Chin.

Non-Returnable Items:

• Products that have been opened or used.
• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Products purchased during sale events or with discount codes.

Return Process:

• To initiate a return, contact us at cheekandchin1@gmail.com or +92 300 1008241.
• Provide your order number, reason for return, and photographic evidence if applicable.
• Once your return is approved, you will receive instructions on how to send the items back.

Return Shipping:

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

3. Refund Policy

Refund Eligibility:

• Refunds are issued once the returned item is received and inspected.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Partial Refunds:

• Partial refunds may be granted for items that are returned in a damaged condition, missing parts, or not in their original condition for reasons not due to our error.

Late or Missing Refunds:

• If you haven’t received a refund within the stipulated time, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at cheekandchin1@gmail.com.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at cheekandchin1@gmail.com or +92 300 1008241.

4. Damaged or Defective Products

Reporting Damages:

• If you receive a damaged or defective product, contact us immediately at cheekandchin1@gmail.com with your order number and photographic evidence of the damage or defect.
• We will arrange for a replacement or refund after verifying the issue.